Home Helpers is seeking for a Care Coordinator

Under the direction of the Care Manager, the Care Coordinator supports the company’s goals by providing an excellent customer experience to both Health Service Workers employed by us and Clients receiving services from us.  The Care Coordinator strives to achieve process efficiencies, exceed customer expectations and offer a seamless experience to our Clients and Health Service Workers by ensuring that all policies and procedures are being properly followed at each case.

Key Responsibilities

• To visit at least 8 clients per week if Part Time or at least 15 clients per week if Full Time

• Assist in caregiving for our clients

• Assist Care Manager with duties such as field visits, addressing client concerns, introducing Health Service Workers to new clients, and visit clients where concerns have been raised

• Can complete necessary responsibilities set forth by the Care Manager in their absence

• Be on call at least once every 4 weeks

• Assist in scheduling on an as needed basis

Key Metrics

• Positive and friendly voice tone when answering phone calls and addressing concerns

• Home Care Pulse Monthly reviews of Clients must be over 90% satisfactory

• Fill in on cases when necessary

Skills and Qualifications

• C.N.A. certification required

• Strong interpersonal and communication skills both orally and written

• Strong and efficient problem-solver and multi-tasker

• Proficient knowledge of home care industry software use

• Knowledge in Caregiving or Home Care Industry preferred